Privacy Policy

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Effective date: 26/07-2024

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Welcome to the Nuance app's privacy policy. This document explains how we handle your information when you use our service. We've aimed to make this policy clear and straightforward, but if you have any questions, please don't hesitate to contact us.

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1. Who we are and how to contact us

ADHD Flow is responsible for processing your data through the Nuance app. We're the data controller, which means we determine how and why your data is processed.
 

Our contact details:

ADHD Flow ApS, 
Registration Number: 43765868
Address: Stuhrs Brygge 15, 4. Tv.
Email: DV@getnuance.io

Data Protection Officer: Daniel Nielsen Email: DV@getnuance.io
 

2. Information we collect

When you register an account with Nuance, we gather fundamental personal information, including your name, date of birth, and email address. Additionally, you can choose to allow us to collect your health-related information, such as medical diagnoses, to assist us in personalizing and recommending better content based on your ADHD status and challenges.

More specifically, we use this information to:
 

1. Personalize your app experience: We tailor our features and functionality to better suit your individual needs based on your ADHD status.
    

2. Enhance community features: Your ADHD diagnosis information helps us connect you with relevant community discussions and support groups within the app.
    

3. Provide targeted content: We use your ADHD status to offer more relevant information, tips, and resources specific to ADHD management.
    

4. Improve our services: Understanding our user base helps us make informed decisions about app development and feature enhancements.
    

We also automatically collect some technical data when you use the app, including:

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• Device type and operating system

• App usage patterns

• IP address

  • IP address can be used to infer your approximate location.​
     

3. How we use your information

We use your data for the following purposes:

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1. To provide and manage our service:

   • Creating and managing your account

   • Delivering app features

   • Communicating with you about your account and our service
      

2. To improve our service:

   • Analyzing app usage to enhance features

   • Troubleshooting technical issues
      

 

4. Legal Basis for Processing

 

We process your data based on the following legal grounds:
 

1. Contract performance: Processing necessary to provide our service to you.

2. Legitimate interests: Improving our service and protecting against misuse.

3. Consent: For processing health-related data (ADHD diagnosis).
    

5. Data retention

We keep your data for as long as your account remains active. If you delete your profile, your data will be automatically deleted from our database.
 

We may retain certain data for longer if required by law.
 

6. Sharing your information

To provide our services effectively, ADHD Flow may share your personal data with trusted third-party service providers. These providers assist us in tasks like hosting, analytics, and error monitoring. They process data according to our instructions and this privacy policy.
 

We disclose your information to the following categories of service providers:

1. Cloud hosting and infrastructure providers:

   • Google Cloud Platform (cloud.google.com) for hosting our production servers and database

2. Analytics and user experience tools:

   • Mixpanel (mixpanel.com) for analytics and user experience analysis

3. Error monitoring services:

   • Sentry (sentry.io) for error monitoring and crash reporting

If these third parties process personal data on our behalf (e.g., Google Cloud Platform), they are bound by data processing agreements. Note that ADHD Flow remains responsible at all times for your personal data and other information — and that no third-party service can acquire any additional rights other than the ones provided for by this privacy policy.
 

ADHD Flow will disclose your personal data outside the scope of these provisions only if required to do so by law or compelled by a court, government, or administrative agency of competent jurisdiction. Your personal data may be subject to federal and local laws that require ADHD Flow to disclose this data in certain circumstances.

ADHD Flow also reserves the right to transfer the user databases, together with any personal data contained in them, to any third party acquiring ADHD Flow's assets after notice and the opportunity for a user of our service to request that personal data not be transferred. Should ADHD Flow or our assets ever be sold, acquired, merged, liquidated, reorganized, or otherwise transferred, we will place a prominent notice on the homepage of the ADHD Flow website (https://www.getnuance.io).
 

7. International data transfers

While we primarily process data in Denmark, some of our service providers may be located outside the EU. When we transfer data internationally, we use appropriate safeguards to protect your information, such as Standard Contractual Clauses approved by the European Commission.
 

8. Your Rights

As a user of ADHD Flow's services, you have several rights regarding your personal data. We are committed to honoring these rights and ensuring transparency in our data practices.

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Information and Access

You have the right to request information about the personal data ADHD Flow processes about you. This information is typically provided free of charge. Your request may include:

• Specific details of the personal data we've collected about you

• Categories of personal information we hold

• Sources from which we've obtained your personal information

• Third parties with whom we've shared your data for business purposes

• Recipients of your disclosed information

• Our reasons for collecting or sharing your personal information

To exercise this right, please email our Data Protection Officer at DV@getnuance.io. We aim to provide comprehensive data extracts within one month of receiving your request.
 

Additional Rights

Under data protection laws, you also have the following rights:

1. Rectification: You can ask us to correct any inaccurate personal data or complete any incomplete data we hold about you.

2. Erasure (Right to be Forgotten): In certain circumstances, you can request that we delete your personal data from our records.

3. Restriction of Processing: You may ask us to limit how we use your personal data in specific situations.

4. Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, or have it transmitted to another data controller.

5. Objection: You have the right to object to our processing of your personal data in certain circumstances, including for direct marketing purposes.

6. Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw this consent at any time.
    

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption and access controls. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
 

10. Changes to This Policy

We may update this policy to reflect changes in our practices or for legal reasons. We'll notify you of any significant changes via email or through the app. Continuing to use our service after such changes means you accept the updated policy.

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Your consent and control

• You can withdraw your consent at any time through the app settings or by contacting us

• If you withdraw consent, it won't affect the lawfulness of processing before withdrawal
   

Data Breach Notification

In the unlikely event of a data breach that might compromise your personal information, we will notify you via email. We will provide information about the nature of the breach, the data affected, and steps we're taking to address the situation.
 

If you have any questions or concerns about this policy or our data practices, please contact our data protection officer at DV@getnuance.io.